The main goal of the Operations Manager is to improve the efficiency of the operation, including the management of human resources, assets and costs.
But you know that your role is far more than that. You are also in charge of controlling the level and quality of service; you set service level agreements for end-user applications and service provided; you are constantly aiming to improve relationships with end-user department and all the while you are managing staff and developing their potential.
The direct responsibilities of an Operations Manager include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
But operations manager also need to be interacting with managers in other areas of the organisation whose roles have an impact on operations. These include marketing, finance, accounting, personnel and engineering.
All Operations Managers are decision makers. You need to make almost daily decisions on Decision making is a central role of all operations managers.
Decisions need to be made in:
The Operations Managers can often oversee a number of different departments, including research and development, engineering, materials, production, plant management, purchasing, warehousing, shipping and receiving.
How do you keep track of all that? MYOB EXO Business - an MYOB Enterprise Solutions ERP system - can help you to monitor how your department is working with the rest of the company, by providing a single source of data and platform for shared processes.
At least once a day you will be in contact with warehouse, production, purchasing, materials, and shipping and receiving managers. Not only do you need information, your managers do too.
A unified system makes sure that all orders are complete and filled on time and accurately. Managers in other departments have access to the same source of information, so the entire company is being kept informed on customer demand, materials shipments, and production schedules.
EXO Business allows you to keep track of what is going on in a broad sense, as well as allowing you, and your managers, to drill down for more precise information, as needed.
EXO Business can solve the common pain points of the Operations Manager by:
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